Refund policy

Return & Refund Policy

At Nuvora we want you to be 100% happy with your purchase. If for any reason you are not satisfied, you have 30 days from the delivery date to request a return or refund.

Conditions for a return

The item must be unused, in its original condition and packaging.
You must provide your order number or proof of purchase.
For hygiene reasons, products in direct contact with the skin (pillows, massagers) are only accepted if unused or if they show a manufacturing defect.

Cases where we refund 100%

The item arrived damaged or defective.
You received a different item than the one you ordered.
Your order did not arrive within 30 business days of shipment.

How to request a return or refund

Email us at adnelsirleyjesus@gmail.com with your order number, the reason and, if applicable, photos or a video of the product.
We will reply within 24–48 hours with instructions and the return address.
Once we receive and inspect the item, we will notify you and process your refund to the original payment method within 5–10 business days.

Order cancellations

You can cancel your order free of charge within 12 hours of placing it. After that, the order enters processing and can no longer be cancelled, but you may return it once it arrives.

Exchanges

If you received a damaged, defective or wrong item, we will send you a replacement at no cost. Just contact us with photos within 7 days of delivery.

Return shipping

If the return is due to our error (damaged, defective or wrong item), we cover the return shipping. In all other cases, the customer is responsible for return shipping costs.